POLÍTICA DE PRIVACIDAD
INFORMATION COLLECTED BY THE COMPANY THROUGH THE WEBSITE
Website’s tracking systems may collect data detailing the pages a Client has accessed, how he discovered this site, the frequency of visits and so on. The information the Company obtains is used to improve the content of the website and may be used by us in order to contact the Client, by any appropriate means, and to provide the Client with any information the Company believes that may be useful to the Client.
When you apply or maintain a trading account with PORTOVIA the
Company collects personal information about each Client for
business purposes, such as evaluating their financial needs,
processing their requests and transactions, informing them about
products and services that may be of interest to you and providing
customer service. Such information may include:
Information that a Client provides on applications and other forms, such as Client's name, address, birth date, passport number, occupation, assets and income; Information about Client's transactions as well as information about our communications with a Client. Examples include a Client's account balances, trading activity, his inquiries and our responses; Information necessary to verify a Client's identity, such as passport or ID and driving license, background information the Company might receive about him from public records or from other entities not affiliated with The Company.
SHARING INFORMATION WITH OUR AFFILIATES
PORTOVIA may share personal information described above with the Company’s affiliates for business purposes and within the limits of the applicable law. Our affiliates may include companies of the same group as well as companies that do not have an ownership interest in our Company. The information the Company share with affiliates may include any of the information described above, such as your name, address and account information. Our affiliates maintain the privacy of Clients' information to the same extent as the Company does and in accordance with this Policy.
SHARING INFORMATION WITH THIRD PARTIES
The Company does not disclose a Client's personal information to third parties except as described in this Policy. Third party disclosures may include sharing such information with non-affiliated companies that perform support services for Client's' account or facilitate their transactions with the Company, including those that provide professional, legal or accounting advice to the Company. Non-affiliated companies that assist the Company in providing services to Clients are required to maintain the confidentiality of such information and to use their personal information only in the course of providing such services for the purposes that the Company dictates and within the ambit of the applicable law.
Under limited circumstances, PORTOVIA company may disclose a Client's personal information to third parties as permitted by, or to comply with, applicable laws and regulations. For example, Company may disclose personal information in order to cooperate with regulatory authorities and law enforcement agencies to comply with subpoenas or other official requests and as necessary to protect our rights or property.
A Client is not required to supply any of the personal information that the Company may request; however, failure to do so may result in being unable to open or maintain Client's account or to provide services to him. While the Company makes every effort to ensure that all information the Company hold about Clients is accurate, complete and up to date, a Client can help us considerably by promptly notifying us if there are any changes to his personal information.
POLÍTICA DE PAGOS
The Company is financially responsible for clients account balance at any particular time. Company’s financial responsibility begins with the first data about customer’s funds deposit and continues up to the full withdrawal of customer's funds. Client has the right to demand any amount of funds from the Company which is available in his account at the time of request. The only official way of depositing and withdrawing are the ways which appear at the company’s official website. Client takes all the risks related to the usage of the payment methods, this as to the fact that the payment methods are not partners of the company and not in company’s accountability. The company is not responsible for any cancellation or delay of funds transaction which depends on the payment method. In case that client has any complaints related to any of the payment methods, it’s in his responsibility to contact the support center of this payment method and to notify the company about those complaints. The Company will not be responsible for the operation of any third-party service providers, which the customer may use in order to make any deposit/withdrawal. The Company’s financial responsibility for the Client’s funds begins at the moment when the funds arrive to the Company’s bank account or any other account belongs to the Company and that appears at Payment Methods page of the website. In case any fraud appears during a funds transaction or after it, the Company reserves the right to cancel this transaction and to freeze the Client's account. The Company’s responsibility as to the Client’s funds ends at those moment when the funds leave the Company’s bank account or any other account belongs to the Company and that appears at Payment Methods page of the website. In case of any technical errors which may appear during the financial transaction the company saves the right to cancel those transfer and all other clients financial activity at the company’s website.
Client’s registration is based on two main stages: Client’s web registration and Client’s identity verification. In order to finish the first stage the client must: Provide the company with his real identity and contact details. And then to accept company’s contract. In order to finish the second stage the company has the right to demand and the client must: Provide full copy of his ID card with photo and personal details. The company also reserves the right to demand from the client other set of documents such as payment bills, bank confirmation, bank card scans or any other document that may be necessary at the time of the identification process. The identification process has to be completed in 10 business days since company's request to identify the client. In some cases the company is able to increase the identification process up to 30 business days.
In order to make a deposit the client has to make a request from his personal profile. In order to complete the request the client has to choose any of the payment services from the list, fill all the necessary fields and proceed to the payment page. Processing time of the request depends on the payment service provider and may vary from one way to another, the company cannot regulate this processing time. In case of using electronic payment service providers the transaction time may vary from seconds to days. In case of using direct bank wire the transfer time can be up to 45 business days.
The company is not a tax agent and thus shall not provide clients' financial information to any third parties. This information will not be disclosed unless officially requested by government authorities.
You agree to pay for all goods and/or services or other additional services you ordered through the Website of the Company, as well as for any additional expenditures (if necessary), including, but not limited, all possible taxes, charges, fees etc. You take full responsibility for timely payments for the Website. Payment service provider facilitates a payment only for the amount specified by the Website, and it is not responsible for paying by user of the Website the mentioned above additional funds/expenses. After clicking the “Deposit” button the transaction is irreversibly considered to be processed and executed. After clicking the “Deposit” button you agree that you shall not be permissible to cancel the payment or request to cancel it. By placing the order on the Website, you confirm and state that you do not violate lawmaking of any country. Also, by accepting these Rules (and/or Terms & Conditions), you, as a cardholder, confirm that you are authorized to use Services offered via the Website. In case you use Website’s services, offering such special services as gaming services, you make officially binding declaration that you have reached or surpassed the legal age, which is considered as such by your jurisdiction in order to use Services provided by the Website. By beginning to use the Website’s Services you take juridical responsibility for not violating the lawmaking of any country where this Service is being used, and confirm that the payment service provider is not responsible for any such illegal or unauthorized violation. By agreeing to use the Website’s Services, you clearly understand and accept that processing of any of your payments are executed by the payment service provider, and there is no regulatory right of revocation of already purchased goods and/or services or any other possibilities to cancel the payment. If you wish to deny to use Services for your next purchases of goods and/or services or other facilities on the Website, you can do that by using your Personal profile on the Website. Payment service provider is not responsible for any inability to process the data related to your payment card, or for the issuing bank’s refusal to provide authorization of the payment with your payment card. Payment service provider is not responsible for the quality, quantity, capacity, price, cost, terms or conditions of any goods and/or services or other services offered to you or purchased by you from the Website by using your payment card. When you pay for any of the Website’s goods and/or services, you are initially bind by the Website terms and conditions. Please note that only you, as the cardholder, are responsible for buying and paying for all goods and/or services you have requested through the Website and for any additional expenses/fees that can be applied to this payment. Payment service provider is acting only as the executor of payment in the amount stated by the Website, and it is not responsible for pricing, total prices and/or total amounts. In case there is a circumstances when you do not agree with the mentioned above terms and conditions and/or other reasons, we ask you not to proceed with the payment, and, if necessary, contact directly the administrator or support of the Website.